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Onfix Returns and Refund Policy

Effective Date: 15 February 2025

At Onfix, we are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help with a simple and transparent returns and refund process.

 

 

1. Eligibility for Returns

You can return products under the following conditions:

  • Items must be returned within 14-30 days from the date of delivery.

  • Items must be in their original condition: unused, undamaged, and in original packaging (including all manuals, parts, and accessories).

  • Proof of purchase (order confirmation or receipt) is required for all returns.

Note: Certain items, such as [custom parts, special orders, or clearance items], may not be eligible for returns. This will be clearly stated at the time of purchase.

 

 

2. Non-Returnable Items

The following items are not eligible for return:

  • Damaged items due to misuse, improper installation, or modifications.

  • Items marked “Final Sale” or “Non-Returnable” at the time of purchase.

 

 

3. Return Process

To initiate a return, follow these steps:

  1. Contact Us: Reach out to our team at [Insert Contact Info] to request a return authorization.

  2. Approval: Once your return is approved, we will provide you with instructions on how to return the item.

  3. Shipping: You are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.

 

 

4. Refunds

  • Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within [5-7 business days] to your original payment method.

  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

 

 

5. Exchanges

If you would like to exchange an item for a different size, model, or product, please contact us at [Insert Contact Info]. Exchanges are subject to product availability.

 

 

6. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 48 hours of receiving the order. We will arrange for a replacement or refund at no additional cost to you.

 

 

7. Contact Information

For any questions regarding returns or refunds, please contact us:

Thank you for choosing Onfix. We value your trust and are committed to ensuring your satisfaction.

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